Intelligence Layer
AI that understands how you operate.
Not a chatbot. 3governed AI features embedded in your workflows — a copilot that answers from your records, document processing for supplier paperwork, and a close and anomaly copilot for month-end. Each one eval-backed, audit-logged, and source-linked.
How It Works
Ask. Analyze. Act.
Ask
Type a question in natural language — in English, Malay, or Mandarin. No SQL. No report builder.
Analyze
The AI queries across all modules — CRM, finance, production, inventory, quality — using your live operational data.
Act
Let AI draft the invoice, credit note, PO, or journal entry. It lands in an approval inbox for a human to review and post — never an autonomous change.
Capabilities
Three governed AI features, one platform.
"Show overdue invoices above RM 50K"
3 invoices found. RM 287,500 total.
AI Chat Copilot
Ask operational questions in English, Malay, or Mandarin. Get instant answers from live data across CRM, finance, production, and inventory — with the source records cited and PII masked.
Document AI (IDP)
Extract structured fields from invoices, POs, and delivery orders with per-field confidence. Low-confidence results route to human review, and supplier invoices return a proposed GL posting.
Wall thickness variance on Line A exceeds 2σ
Suggested: Trigger inspection NCR-2024-031
Close & Anomaly Copilot
Runs month-end with you: ranks the period's material movements from the ledger, narrates them with the source records cited, and drives the close-readiness checklist to sign-off. All year, the same models flag unusual invoices, order volumes, scrap rates, and payment patterns before they cascade.
AI that acts — safely
It drafts the work. A human approves it.
Most of these features don't stop at insight. TwentyCore AI can stage real ERP changes through a propose → approve → execute rail: the AI drafts, a different authorized person approves it in an inbox, and the rules are re-checked at the moment it posts.
Ten governed write-back actions · separation of duties enforced · values re-derived server-side at execute · every decision audit-logged with a reason · off by default until a tenant admin arms it.
AI never posts money without approval — on any plan, in any mode.
Included by plan
The same AI table our gates enforce.
Chat Copilot and Data Clarity on every plan. Business OS and above add the Close & Anomaly Copilot, document extraction, and human-approved write-back — or Accounting Growth and Pro on the accounting ladder. What you see here is what the product enforces.
CRM + Invoicing
500 AI credits/mo
Business OS
6,000 AI credits/mo
Manufacturing OS
20,000 AI credits/mo
Enterprise
Custom AI credits
Accounting Lite
500 AI credits/mo
Accounting Growth
1,500 AI credits/mo
Accounting Pro
2,500 AI credits/mo
Nothing auto-posts to your GL or inventory on any plan — every AI write action waits for a named approver, and write-back stays off until your admin arms it. F&B, Services, and Logistics entry plans include Chat Copilot and Data Clarity; the full AI surface arrives with Business OS.
AI in Context
Intelligence inside every module.
The AI doesn't live in a separate tab. It appears inside CRM, Finance, and Production — right where your team works.
CRM
“Which customers haven't reordered in 90 days?”
Found 12 customers. 4 are high-value accounts (>RM 100K annual).
Finance
“Show overdue invoices above RM 50,000”
3 invoices totaling RM 287,500. Oldest is 45 days overdue.
Production
“What's the OEE trend for Line B this month?”
Line B OEE: 78.3% (↑2.1% vs last month). Top loss: changeover time.
Speaks your team's language.
Every AI feature works in English, Bahasa Malaysia, and Mandarin. Your factory floor operators, finance team, and management can all ask questions in the language they think in.
3
Governed AI features
10
Write-back actions
3
Languages supported
23
Connected modules
See it on your own workflow.
Bring one real process — an order, a supplier invoice or a month-end task. We will show you how it runs, then you decide inside the product. Plans from RM79 a month, same login as you grow.
14-day no-card trial on entry plans; other paid plans start at checkout · 60-day money-back guarantee · Cancel anytime