Question 1

Which product should I start on?

Accepted Answer

Accounting & e-Invoice if books, SST and MyInvois are the job today. Business OS when sales, purchasing, stock and approvals need one system. Manufacturing OS when MRP, production costing, quality or Malaysian payroll become load-bearing. Each runs on the same platform with the same account and existing records. New modules still need configuration, training and data readiness; agree the implementation scope before expanding.

Question 2

If I start small, will I have to migrate to a new system as I grow?

Accepted Answer

No — that’s the whole point. Every entry plan runs on the same TwentyCore platform as the full Business OS and Manufacturing OS. You keep the same account, customers, history, invoices and team. New modules still need configuration, training and data readiness; your implementation scope depends on the workflows you add.

Question 3

Why do industry pages show industry-native package names?

Accepted Answer

The base plans are consistent everywhere. Industry pages rename the relevant bundle in the buyer language, for example F&B Operations OS equals Business OS plus the F&B Pack.

Question 4

Can a manufacturer start below Manufacturing OS?

Accepted Answer

Yes. CRM + Invoicing covers CRM, quoting, customers and invoicing; Business OS adds purchasing, inventory and warehouse. Manufacturing OS is required when MRP, production scheduling, QC, costing, traceability, or maintenance become load-bearing.

Question 5

Are LHDN e-Invoice submissions included?

Accepted Answer

Every plan includes LHDN MyInvois e-Invoice (UBL 2.1) generation, validation, and draft/list workflows at no extra cost. You connect your own MyInvois credentials. Production submit to LHDN stays pending until your tenant has a signing certificate — we do not show a green tick for a filing that did not happen.

Question 6

How do AI credits work — and what do they cost?

Accepted Answer

Every plan includes a monthly AI credit allowance (shown on each plan card). One credit covers one standard AI action — asking the copilot a question, generating a report, or explaining an anomaly. Reading a document uses 2 credits. These use 3: deeper analysis on the advanced model, such as GL coding suggestions or a supplier negotiation brief; an AI photo inspection; and “Check with the stronger model” when you choose it. An Operations Agent run uses 2 credits, plus 1 for each AI model call after the first two; from 1 January 2027 a run uses 4, plus the same extras. If you run out, everything else keeps working — only AI features pause until the month resets, or you can top up: 1,000 credits for RM99, 5,000 for RM399, or 20,000 for RM1,299. No surprise overage billing, ever.

Question 7

Which AI features are on which plan?

Accepted Answer

Chat Copilot and the Data Clarity integrity scan are on every plan. Business OS and above add document extraction, the Close & Anomaly Copilot that runs month-end with you, and the human-approved write-back inbox (on the accounting ladder, Accounting Growth adds document capture and Accounting Pro adds the write-back inbox). Nothing auto-posts on any plan: every AI write action waits in an approval inbox for a named person, and write-back stays off until your admin switches it on.

Plan	Monthly	Yearly, per month	Included
Accounting Lite	RM79	RM63	3 users · 200 invoices / monthBank reconciliation, statements, and official receipts
Accounting Growth	RM199	RM159	8 users · 1,000 invoices / monthAI supplier-invoice capture and a CFO digest
Accounting Pro	RM399	RM319	15 users · 5,000 invoices / monthCash-flow forecast and write-back inbox
CRM + Invoicing	RM149	RM119	5 users: 3 full + 2 read-onlyPipeline, quotes and light invoicing for sales-led teams

Three products. One login.

Accounting & e-Invoice

Business OS

Manufacturing OS

Enterprise

Generous included users, controlled by seat type.

Full user

Operational user

Read-only / Approver

Portal user

RM1,999/mo, locked 24 months. 20 slots.

Pricing questions

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